Delivery Information

Currently, we deliver to:

the USA, Canada, all countries in the European Union, UK, Australia, New Zealand, Russia, Japan, Taiwan, China, and Hong Kong (For a full list of countries to which we have delivered orders so far, please scroll to the bottom of this page).


Easy Tracking

All products are shipped within 4 business days after purchase directly from Shanghai, China. You will be sent an e-mail update with tracking number once your order is shipped.

You can track your order using the provided tracking number and the corresponding tracking page on laticci.com.


If you did not receive an Order Update with tracking information, please check in your spam folder, as it may have landed there.

If you still cannot find it, please get in touch by sending an e-mail, leaving a voicemail, or sending an SMS with your order number, we will update you asap.


After your order has been shipped, please expect its delivery within 1-3 weeks for US customers and 2-4 weeks for customers from all other countries. For Express Service, you may expect your order's arrival within 3-6 days after shipment.


Please note that while over 95% of all orders are delivered within the above time-frame, some orders may take longer due to Customs or shipping carrier processing delays. Such delays are beyond our control in both frequency and length of time, and we cannot be held responsible for them.


If you have any concerns about the status of your order, please respond to your order confirmation e-mail.


Where are our customers from?

Australia
Austria
Belgium
Bulgaria
Canada
Chile
Croatia
Cyprus
Czech Republic
Denmark
Ecuador
Finland
France
Germany
Greece
Hong Kong
Hungary
Iceland
India
Ireland
Israel*
Italy
Lithuania
Luxembourg
Malta
Mexico*
Montenegro
Netherlands
New Zealand
Norway
Philippines
Poland
Puerto Rico
Romania
Russia
Serbia
Singapore
Slovakia
Slovenia
South Africa*
Spain
Sweden
Switzerland
Taiwan
Thailand
United Arab Emirates
United Kingdom
United States




* Please note that due to inconsistent Customs' processing times at those destinations, we have temporarily disabled delivery to Israel, Mexico, and South Africa. Thank you for the understanding and apologies for any inconvenience caused.

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